July 17, 2024 13:24 GMT
Teleperformance Equity Sells Off On Salesforce AI Announcement
TECHNOLOGY
- Potentially very credit negative based on the last Teleperformance sell-off on similar headlines in February. EUR 29s already 5bps wider DoD.
- Bloomberg headlines linking Teleperformance equity move with the Salesforce announcement of its Einstein Service Agent, an AI agent for customer service, autonomously handling service issues using LLMs and generative AI, integrated with Salesforce CRM data.
- The Salesforce announcement claims quick setup with pre-built templates, low-code workflows, and seamless escalation to human agents for complex cases. Available in pilot, general release later this year; promises improved efficiency, reduced repetitive tasks, and personalized customer interactions across various channels.
- https://www.salesforce.com/news/stories/einstein-s...
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