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Why MNI
MNI is the leading provider
of intelligence and analysis on the Global Fixed Income, Foreign Exchange and Energy markets. We use an innovative combination of real-time analysis, deep fundamental research and journalism to provide unique and actionable insights for traders and investors. Our "All signal, no noise" approach drives an intelligence service that is succinct and timely, which is highly regarded by our time constrained client base.Our Head Office is in London with offices in Chicago, Washington and Beijing, as well as an on the ground presence in other major financial centres across the world.
TECHNOLOGY
- Potentially very credit negative based on the last Teleperformance sell-off on similar headlines in February. EUR 29s already 5bps wider DoD.
- Bloomberg headlines linking Teleperformance equity move with the Salesforce announcement of its Einstein Service Agent, an AI agent for customer service, autonomously handling service issues using LLMs and generative AI, integrated with Salesforce CRM data.
- The Salesforce announcement claims quick setup with pre-built templates, low-code workflows, and seamless escalation to human agents for complex cases. Available in pilot, general release later this year; promises improved efficiency, reduced repetitive tasks, and personalized customer interactions across various channels.
- https://www.salesforce.com/news/stories/einstein-s...
Why MNI
MNI is the leading provider
of intelligence and analysis on the Global Fixed Income, Foreign Exchange and Energy markets. We use an innovative combination of real-time analysis, deep fundamental research and journalism to provide unique and actionable insights for traders and investors. Our "All signal, no noise" approach drives an intelligence service that is succinct and timely, which is highly regarded by our time constrained client base.Our Head Office is in London with offices in Chicago, Washington and Beijing, as well as an on the ground presence in other major financial centres across the world.
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