January 29, 2025 09:48 GMT
TECHNOLOGY: Teleperformance Spreads Resilient Through DeepSeek Saga
TECHNOLOGY
NR/BBB
- RCFFP spreads/equity have held in line with the wider market through the DeepSeek saga which may seem contrary to the prevailing theme around AI risk in the name.
- We note the prior selloffs on announcements from Salesforce and Klarna were more specific to the RCFFP business model i.e. both detailed specific customer service AI agent products.
- Ultimately, AI-driven automation in customer management requires deep client integration, limiting the immediate threat of generic AI models. We also think that this limits the deployability of AI outside of differentiated offerings from the likes of Salesforce or Klarna.
- We view the RCFFP resilience through the last few days is a positive given the sensitivity broader financial markets may continue to demonstrate to AI developments into the future.
- Recent moves to diversify into AI-resistant verticals (i.e. the ZP Together acquisition) are also a positive regarding the AI risk factor.
- We made the point in our pre-supply profile that the underlying fundamentals are broadly stable while the impact from AI remains hypothetical for now and this remains the case.
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