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Teleperformance Long-End Spreads Widen ~90bps On Tech Disruption Concerns

TECHNOLOGY
  • BBG reports that traders believe a press release from Klarna is behind the move, sparking fears that Klarna’s tech could disrupt Teleperformance’s call-centre operations
  • The press release notes that in one-month Klarna’s AI assistant handled 2.3mn chats, 66% of Klarna's customer service and the equivalent of 700 workers, and is projected to improve Klarna's profit by USD 40mn in 2024.
  • https://www.klarna.com/international/press/klarna-ai-assistant-handles-two-thirds-of-customer-service-chats-in-its-first-month/

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